01.0
consultancy support &; Maintenance
Nurturing eCommerce success is a long-term project, which is why our service offering goes beyond building high performance eCommerce websites.When urgent issues arise, a prompt fix can keep orders flowing—which is why 24/7 assistance comes as standard. When urgent issues arise, a prompt fix can keep orders flowing—which is why 24/7 assistance comes as standard.
32.7
consultancy support & Maintenance

E-Commerce support for your website

We provide ongoing support for eCommerce websites of all kinds, helping you to scale at pace, spot performance opportunities and fix any problems in a timely manner. Our eCommerce support is wide-reaching, offering solutions for a variety of business types. If you run a start-up, then your site’s performance in the initial months can be business-defining – so keeping track of how your customers move through the funnel can be crucial. Our support allows you to stay agile and informed. For global enterprises, we offer welcome support with security and training to keep operations smooth.

Keeping your eCommerce website running at peak performance

You have great products to sell, and perhaps an established brand to throw behind them. If you’ve benefited from our eCommerce design and development service, then you’ll also have a stylish, responsive and resilient site. When your aim is to drive growth, however, it is important to maintain focus. eCommerce support from Xigen helps you to keep up with a fast-moving sector for a clear path towards long-term goals. After a site launch, we constantly look for ways to maximise performance with solutions tailored to your business. For this, we use the latest user interfaces and expertise in SEO, SEM and CRO.

Proactive Support

Whether we’re streamlining user journeys or tweaking plugins to maintain the optimum site speed, the Xigen support team is always searching for solutions. Our eCommerce maintenance packages include consulting and collaboration time, which allows us to work with your team to spot areas for improvement and implement them quickly.

24/7 Support

You have great products to sell, and perhaps an established brand to throw behind them. If you’ve benefited from our eCommerce design and development service, then you’ll also have a stylish, responsive and resilient site. When your aim is to drive growth, however, it is important to maintain focus. eCommerce support from Xigen helps you to keep up with a fast-moving sector for a clear path towards long-term goals. After a site launch, we constantly look for ways to maximise performance with solutions tailored to your business. For this, we use the latest user interfaces and expertise in SEO, SEM and CRO.

Security Management

Cyber security is an important consideration for any website owner, since attacks can hit your reputation as well as your finances. Xigen websites are developed with security in mind, including defence against malware, fraud and theft. Cybercriminals move quickly, however, so your defence measures should too. Our eCommerce website maintenance packages come with security management as standard, so we’ll carry out routine vulnerability monitoring and run all the latest security updates.

32.9

Client journey

Designing + building a site is like playing with LEGOs in the digital space.

5.9 X 

Faster Load Time   

Our 24/7 eCommerce Website Support & Maintenance Package

Our flexible and responsive 24/7 eCommerce website support and maintenance package brings together eCommerce website maintenance, emergency support, security services and a range of other offerings based on open communication.

Whatever the task, we’ll keep you fully informed at every stage – so you always know what we’re working to improve, and how we plan to do it. This helps to ensure every aspect of your business and marketing plan lines up with our maintenance tasks. You will be assigned a dedicated project manager who will ensure regular updates and developments are communicated via a tried and trusted project management application such as Teamwork or Basecamp.
Communication drives everything we do. It allows us to integrate seamlessly with your systems and teams for the best possible results. Our experts will share their insight on your site’s performance and work to develop fixes ahead of time. They’ll also be on-hand to react to any problems you notice and to share their wealth of knowledge. Our in-house optimisation specialists can help with audits, SEO and CRO.
Page speed is extremely important in eCommerce, since slow page loads kill conversion and adversely impact SEO ranking. We’ll use multiple data centres to ensure your site maintains razor-sharp loading speeds, even when user activity peaks.
Our hot disaster recovery strategy means that, in the unlikely event that your server goes down, the business will be up and running again in minutes. Our use of multiple data centres makes this possibly by ensuring there’s always somewhere your site can be served from.
In-house knowledge can be invaluable in the world of eCommerce. That’s why we offer eCommerce training as part of our consultancy, support and maintenance package. Our team will be on-hand to help yours as they navigate the depths of JavaScript and work on optimisations.
Looking for Customization
We customise everything we do based on your needs.

CRO: Frequently Asked Questions

New to CRO? Here are some FAQs to get you started.

Conversion rate optimisation (CRO) is about making changes to a website to increase the amount of visitors who complete the action you want them to, such as buying an item, subscribing to a newsletter or engaging in a conversation with your sales team. It is literally optimising (or improving) your conversion rate (the amount of people who complete a desired action, such as making a purchase).
As long as your website has an action you want users to complete (for instance, a sale) it is likely that you will benefit from CRO. For sites that have never undertaken conversion optimisation initial results can be substantial. Ongoing CRO is about constantly improving conversion rates to drive your site forward.
Put simply, it’s about increasing the number of conversions you receive on your site. If your conversion rate is 1%, then for every hundred visitors you can expect one sale. But if that rose to 3%, the same number of visitors would result in 3 sales – tripling sales without needing to acquire more traffic.

Our E-Commerce Consultancy Articles

NEWS AND INSIGHTS

Most website owners would like to follow all the ranking factors when it comes to having a higher ranking. We have shortlisted …

Customer reviews affect how customers interpret you and your goods, how much they trust you, and whether or not you will be …

Marketers are faced with an expanding variety of terms within a digital world that is changing at a staggering rate. What does …

OUR LATEST WORK

GROWING REACH, REVENUE OR RETENTION?

READY TO START A PROJECT

s1_edited_edited.png
Growth STrategist

Subodh Bhatt